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Services in community hospitals achieve top marks for patient satisfaction

Posted on September 22, 2017




Patients who have attended an outpatient appointment or who have had a procedure carried out as a day patient in Leicester, Leicestershire and Rutland’s community hospitals are highly satisfied with the care they received, as demonstrated in recent patient satisfaction surveys called The Friends and Family Test (FFT).

The FFT is an important feedback tool that enables people who use NHS services to have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used. 

More than 99 per cent of patients who have stayed in hospital during the day for a procedure would recommend the service to a loved one or friend. A total of 98 per cent of patients who have either needed a scan or x-ray or had an outpatient appointment at one of the community hospitals would also recommend services to family and friends.

These are services provided by the LLR Alliance and are delivered in community hospitals across Leicester, Leicestershire and Rutland. These are:

Loughborough Hospital
Coalville
Hinckley and District Hospital
Feilding Palmer Hospital
St Luke's Treatment Centre, Market Harborough
Rutland Memorial Hospital
Melton Mowbray Hospital

The list below provides you with some examples of the types of treatment that patients can access through the community hospitals across Leicester, Leicestershire and Rutland:

Orthopaedics
Plastic surgery
Ophthalmology
Rheumatology
Urology
Ear nose and throat
Gastroenterology
Geriatric medicine
Neurology
Dermatology

These services have been arranged by the LLR Alliance, a unique partnership of health organisations in Leicester, Leicestershire and Rutland, designed to offer patients more choice about when and where they receive day-case and outpatient treatment. The Alliance is helping the local health community to achieve its ambition of providing more care in the community, rather than the large city hospitals. This is a key aspect of the local Sustainability and Transformation Partnership.

The organisations which form the LLR Alliance are Leicester City Clinical Commissioning Group, East Leicestershire and Rutland Clinical Commissioning Group, West Leicestershire Clinical Commissioning Group, University Hospitals of Leicester NHS Trust, Leicestershire Partnership NHS Trust and the LLR Provider Company Ltd which is made up of GP practices.

Helen Mather, Director of the LLR Alliance, said: “Achieving such a positive score is testament to the hard work and dedication of all the partners of the Alliance and especially those individuals on the front line who deliver high quality patient care, day in day out.

“These patient satisfaction scores show that you don’t need to go to a large city hospital to receive good quality care. Our services in the community provide just as a good a service, in a more convenient location and often with shorter waiting times. We hope that even more patients will now choose to receive their care in the community instead.”

 “As well as the Friends and Family Test, we continuously seek the views of patients, carers and stakeholders to gather feedback on the services we plan and provide. In the last year, we have run a month long patient survey of all patient groups and their experience as well as holding an NHS National Dignity Day event, where patients were asked to feedback to us, what dignity means to them and how we can consider the dignity of our patients better when planning services.”

For more information on the Friends and Family Test (FTT), click here https://www.england.nhs.uk/ourwork/pe/fft/